Macgo Mac Blu-ray Player Support

Welcome to the Support Team of Here you will find the information for everyone from our users to the most experienced Mac Blu-ray Player. If you have a Mac Blu-ray Player - related question not listed here, be sure to tell us about it.
Support Team: [email protected]
Cooperation: [email protected]

Technical Support

Q:Why do I have to enable Mac Blu-ray Player connect to Internet sometimes?

A:Many users have such doubts that why Mac Blu-ray Player need to access into Internet during BD decryption. We would like to say that this method is the best way to help all users saving decrypting time and optimizing our service. 1.One Blu-ray Disc only need one decrypting process. The users who have the same disc will not do decryption once again. This can be the fastest solution to the increasingly faster Internet connection. 2.Some cases, like clients that are not updated fail to open discs, will be wiped off. This makes it possible for Mac Blu-ray Player to open new discs without being updated sometimes. 3.Protections are getting better and better, for their designers learn the decrypters in our competitors products and counter attack as well. There is no counter measure to our system hidden on our servers. Actually, we are affected by the evolution of the game as well, but at least, there is a little bit "help" to the protectors. 4.Better for users' sake, decryption data in Mac Blu-ray Player will be covered, so Internet connection will not be needed for some discs. A chart with BD+ generations and the conditions will be published when an Internet connection is needed. In view of the above, Internet connection will be needed by the new discs.

Q:How can I get the free trial version of the software?

A:Download the software you want from our website and install it. When you perform the Blu-ray playback, a registration request window will pop up. Please ignore it and directly click Cancel button, and then you get the trial version.

Q:How can I save and send the log files to your support team?

A:Please follow the below instruction:

1.Run Mac Bluray Player, tick 'Debug Mode'from Help menu.

2.Play the disc.

3.Wait a moment, a log file will be created on your Desktop.

4. You will find the log file, please send it to me.

Order Information

Q:Can I get refund for my purchased Mac Blu-ray Player product?

A:Mac Blu-ray Player Software is provided as trial version for downloading directly from our Website. By using this 'try-before-you-buy' version, you can make sure that it is compatible with your computer systems and satisfy all of your requirements before purchasing the full version. All sales are final. Once the registration details and download instructions are issued, they cannot be cancelled. Exceptions to the refund policy are handled on a case-by-case basis and only granted when emergency or extenuating circumstances exist

Q:Why I didn't receive the license code for several hours after my purchase?

A:There are several possible reasons: 1. Because of your Email setting, the letter with license code went to Trash directly. Please look for the letter there. 2. Your Email service provider rejects Emails from unknown senders, so the license code cannot be sent to you. 3. You provided invalid Email address when you ordered the software. If you are under one of the last two situations, please contact our Sales Team at [email protected] to get assistance.

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